Table of Contents

Contact and Ordering Information 

Granite Contact Information:
Contract and Price List Questions Anastasia Foerschner, Government Contracts SLED Team Lead
E: GovtContracts@granitenet.com
Quoting and Product Questions Matthew DeFiglio
E: MDeFiglio@granitenet.com | T: 561-475-3743
Ordering Contact Katherine Anderson
E: KAnderson@granitenet.com | T: 617-837-4838
Customer Service Granite Customer Care Team
E: custserv@granitenet.com | T: 866-847-5500
Trouble Ticket Reporting Rock Reports Portal

Quoting and Ordering Instructions:

Carrier Class Services:

Product and pricing details for Granite’s TEX-AN contract can be found on this web page, or by contacting Matt DeFiglio at MDeFiglio@granitenet.com / 561-475-3743

  1. For Long Distance Voice Services, Data Services (including, but not limited to, Internet and Metro Ethernet), Fixed Satellite Services, and Next Gen 911 Services:

    When Customer is ready to place an order, Customer will contact DIR Telecommunications at (877) 472-4848, option 4 or send an email to the DIR Orders Mailbox & telecom.solutions@dir.texas.gov.

    DIR will place the order with Granite. DIR will invoice the Customer and will pay Granite.

  2. For Local Voice (including Voice Over IP (VOIP) and Small Office/Home Office (SOHO) Services):

    When Customer is ready to place an order, Customer will generate a purchase order, made payable to Granite Telecommunications, LLC. Purchase Orders must reference the DIR Contract Number DIR-TELE-CTSA-012.

    E-mail or Fax your purchase order and quote form to your designated vendor sales representative.

    Email: KAnderson@granitenet.com
    Fax: 617-328-0312
Wireless Services:
  1. Product and pricing details for Granite’s TEX-AN contract can be found on this web page, or by contacting Matt DeFiglio at MDeFiglio@granitenet.com / 561-475-3743

  2. Generate a purchase order made payable to (vendor name) and you must reference the DIR Contract Number DIR-TELE-CTSA-012 on your purchase order.

  3. E-mail or fax your purchase order and quote form to your designated vendor sales representative.
Designated Order Fulfillers (Resellers): None