
State of Texas, Department of Information Resources
TEX-AN 2021 Communication Technology Services Agreement – DIR-TELE-CTSA-012
Contents
Contact and Ordering Information
Contract and Price List Questions |
Anastasia Foerschner, Government Contracts SLED Team Lead E: GovtContracts@granitenet.com |
Quoting and Product Questions |
Matthew DeFiglio E: MDeFiglio@granitenet.com | T: 561-475-3743 |
Ordering Contact |
Katherine Anderson E: KAnderson@granitenet.com | T: 617-837-4838 |
Customer Service |
Granite Customer Care Team E: custserv@granitenet.com | T: 866-847-5500 |
Trouble Ticket Reporting | Rock Reports Portal |
Quoting and Ordering Instructions:
Carrier Class Services:Product and pricing details for Granite’s TEX-AN contract can be found on this web page, or by contacting Matt DeFiglio at MDeFiglio@granitenet.com / 561-475-3743
-
For Long Distance Voice Services, Data Services (including, but not limited to, Internet and Metro Ethernet), Fixed Satellite Services, and Next Gen 911 Services:
When Customer is ready to place an order, Customer will contact DIR Telecommunications at (877) 472-4848, option 4 or send an email to the DIR Orders Mailbox & telecom.solutions@dir.texas.gov.
DIR will place the order with Granite. DIR will invoice the Customer and will pay Granite.
-
For Local Voice (including Voice Over IP (VOIP) and Small Office/Home Office (SOHO) Services):
When Customer is ready to place an order, Customer will generate a purchase order, made payable to Granite Telecommunications, LLC. Purchase Orders must reference the DIR Contract Number DIR-TELE-CTSA-012.
E-mail or Fax your purchase order and quote form to your designated vendor sales representative.
Email: KAnderson@granitenet.com
Fax: 617-328-0312
-
Product and pricing details for Granite’s TEX-AN contract can be found on this web page, or by contacting Matt DeFiglio at MDeFiglio@granitenet.com / 561-475-3743
-
Generate a purchase order made payable to (vendor name) and you must reference the DIR Contract Number DIR-TELE-CTSA-012 on your purchase order.
- E-mail or fax your purchase order and quote form to your designated vendor sales representative.